Returns and refunds

Return Policy

• Return window: All items, new, used, and refurbished, may be returned within 14 days of receipt. Returns after 14 days are subject to a 15% restocking fee.
• Receipt required: We can’t process any return or refund without a receipt (email, text, or printed). This applies to in-person purchases too.
• Condition of new items: New items must be returned in the same new, unused condition in which they were received.
• Non-refundable costs: Original shipping, return shipping, and PayPal fees (3.5%) are not refunded.
• International orders: If an international shipment is refused, shipping costs won’t be refunded, and the cost of returning the item to us will be deducted.
• Custom and made-to-order items: Custom orders, including but not limited to Heiland LED units and modified large format cameras, can’t be returned or refunded under any circumstances.