Terms and conditions

Terms and Conditions

By placing an order with CatLABS, you agree to these terms, along with our Shipping Policy, Return Policy, and Privacy Policy.

Product descriptions. We describe the condition of every item as accurately as we can, including any known flaws. Used and refurbished items will show signs of normal wear consistent with their age and description. Photos are of the actual item unless stated otherwise. If an item isn’t as described, please let us know within the 14-day return window.

Pricing and errors. Prices are listed in US dollars and may change without notice. If an item is listed at an incorrect price or is no longer available, we may cancel the order and issue a full refund.

Orders and payment. Payment is due in full at checkout. We reserve the right to refuse or cancel any order, including orders that appear fraudulent.

Custom and made-to-order items. Custom orders, including Heiland LED units and modified large format cameras, are built to your specifications and can’t be returned or refunded. Production times are estimates and may vary.

Shipping and returns. Please see our Shipping Policy and Return Policy for details on delivery, international customs fees, inspection periods, and refunds.

Limitation of liability. Our liability for any order is limited to the amount you paid for it. We aren’t responsible for indirect losses, such as lost film, missed shoots, or lost income, resulting from the use or failure of any product.

Governing law. These terms are governed by the laws of the State of Massachusetts.

Changes. We may update these terms at any time. The version posted at the time of your order applies to that order.

Contact. Questions? Email us at info@catlabs.info.